We have a Money-back Guarantee for payments made with the following promo codes (“Promo Codes”) using a personal credit card:
- Your friend's Invite Code from our Double Rewards Referral Program
- 1.95% offer with promo code SAVE195
This assures all spend made on CardUp with the Promo Codes will earn rewards when using personal credit cards issued from these banks, or you’ll get a full refund of the CardUp fee for that payment. If you are using credit cards that are not found in the list, you will get a refund of the CardUp fee on the first HK$10,000 of that payment.
If, in the unlikely situation, your payment on CardUp did not earn any rewards on your personal credit card, you can drop us an email at email@example.com with your:
- CardUp account registered email address
- Payment reference number
- Name and type of credit card used (e.g. Standard Chartered Cathay Mastercard)
- Email confirmation from your card-issuing bank that the rewards were not provided for your transaction on CardUp
We will proceed to verify this transaction with your credit card issuing bank on our end. Should there have been any changes to their exclusion terms, we will refund the CardUp fee to your credit card, with no questions asked.
The following payments are excluded from this Money-back Guarantee:
- Payments made at a lowered or customised fee structure for business transactions
- Payments made without the Promo Codes
- Payments made outside of the offer period
- Payments that were not made in accordance with CardUp’s Terms of Service
- Payments made with a commercial credit card or HSBC credit card
CardUp reserves the right to add more cards to the exclusion list above during the Promotion period. Should there be any cards added to the exclusion list, customers who have used these cards will be notified prior to the change.