Here are some questions you may have if you are receiving a CardUp invite (i.e. referral code) from a friend:
What are CardUp credits?
CardUp credits refer to a discount off the CardUp fee.
If you are a personal user, HK$250 in CardUp credits will give you HK$250 off the CardUp fee on your first payment. At the time of making a payment, the prevailing 2.6% fee will apply and the HK$250 credit will be deducted from the CardUp fee that is displayed.
If you are a business user, HK$1,250 CardUp credits will give you HK$1,250 off the CardUp fee on your first payment. Any unused portion of the HK$1,250 CardUp credit will not be refunded or carried over to the next payment.
Where do I enter my promo code?
When scheduling your payment, you will see an option to enter a promo code after the 'Payment reference' field.
Can I use more than one invite promo code on a single payment?
No, only one invite promo code can be used per payment and the invite promo code can only be used once. This allows you to redeem HK$250 or up to HK$1,250 off the CardUp fee on your first payment.
Why am I unable to use the invite promo code I received?
There could be a number of reasons for this:
You are an existing user who has made a previous payment
Your promo code was applicable for multiple payments and has been fully redeemed
Your promo code was applicable for a single payment and you already used this promo code on a payment before
The credit card you are trying to use has been used on CardUp with an invite promo code before
If you're using an invite promo code as a business user, someone else from your company could have already used an invite promo code.
Please contact us if you need help.
Do I need to inform my friend (referrer) when I’ve used his/her invite promo code?
No, you won’t, we will let him/her know. When you’ve used your friend’s invite promo code successfully (payment status on your dashboard shows “Complete”), your friend will receive an email with HK$250 or HK$1250 CardUp credits via a referral success promo code. Your friend can also go to “View my referrals” section in their Account Details to track their referrals.
Can I carry over any unused portion of the CardUp credit to my next payment?
No, unfortunately, any unused portion of the CardUp credit will not be refunded or carried over to the next payment.
Can more than one person from my company use an invite promo code on his/her first payment?
No, only one user per company is able to use an invite promo code on his/her first payment under the company.