CardUp has in place numerous measures to ensure the safety and security for your payments.
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All our customers’ payments are held in a trust, in a safeguarded client money account maintained by a local Hong Kong bank.
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Funds that are held in this trust do not belong to CardUp and are separate from CardUp’s operating account.
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The funds are checked and undergo multiple levels of verification before they are approved and paid out to your recipient.
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These funds are never retained more than 24 hours, as they are transferred to your recipient on the same day CardUp receives the funds.
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You will be notified via email when the funds have reached your recipient.
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More information on how CardUp ensures your payments are processed securely can be found here.