Why was my Pending payment cancelled?
If you have set up a payment schedule to a new recipient from your account your payment may appear under the status ‘Pending’ on your CardUp Dashboard.
If we are unable to verify your payment details, the CardUp Team will contact you via email (within 1 business day from the date your payment has been set up) to request for additional supporting documents. Please note that all payments on CardUp are required to be verified to ensure that they are made in exchange for a good or service.
If we do not hear back from you on our additional supporting documents request by the Payment Due Date, your payment will be cancelled and you will be notified via email. Alternatively, you may be notified by our team that we are unable to support the type of payment you are trying to schedule due to certain requirements.
If you would like to try to make your payment again on CardUp, please log in to your account and set up a new payment schedule to your recipient.
Why was my Failed payment cancelled?
You will receive an email notification from CardUp if your payment is not successfully charged to your card or declined.
On your CardUp Dashboard, the status of your unsuccessfully charged payment will now show as ‘Failed’ until you select to resubmit the payment. To learn more about why your payment might have failed, please refer to this guide.
If you do not resubmit your failed payment by the Payment Due Date, your payment will be cancelled and you will be notified via email.