Your privacy and protection are of the utmost importance to us. This is why all data and payments processed by CardUp are held to the highest standards of security.
CardUp payments are processed securely by ensuring:
Licensed by the HKCED
CardUp HK Limited is licensed by the Hong Kong Customs and Excise Department as a Money Service Operator (License Number: 21-03-03010)
We protect your data with the same 128-bit encryption and physical security that banks use
We do not store your full card number and details, this is managed via a PCI-certified payment gateway
Funds processed through CardUp are held in a safeguarded client money account and are never retained more than 24 hours, as they are sent to the recipient the same day that they arrive.
Trusted by customers
CardUp has managed over hundreds of millions of dollars for customers’ personal and business payment transactions in the region
Why is my personal information required to make payments on CardUp?
As a payment processor, we are required to verify the identity of our customers for transactions involving the exchange for a product or service.
CardUp complies with local personal data protection regulations. We collect your information such as your HKID number to positively identify you as the individual who both registered with us and made the payment. This helps us with our conduct of relevant Know-Your-Customer verification checks, as well as prevent money-laundering and terrorist financing.